Terms of Service
Official Website: https://www.wesupercharged.com/
Effective Date: August 11, 2026
Last Updated: August 11, 2026
These Terms of Service ("Terms") constitute a binding agreement between Supercharged Technologies ("Supercharged," "we," "us," or "our") and the business entity or individual entering into these Terms ("Client," "you," or "your") governing your access to and use of the Supercharged platform, including its AI-powered conversational agent, WhatsApp integration, scheduling integrations (Calendly, Google Calendar, Microsoft Outlook Calendar), and related dashboard and notification features (collectively, the "Service").
- The Service
Supercharged provides an AI-powered sales development tool that engages prospective customers or leads ("Leads") on the Client's behalf via WhatsApp, qualifies them through automated conversation, schedules meetings via Calendly, Google Calendar, or Outlook Calendar, and notifies the Client's team via Slack and/or WhatsApp. Supercharged acts as a service provider and data processor with respect to Lead data, operating strictly on Client's instructions as further described in Section 5.
- Eligibility and Account Registration
You must be at least 18 years old and authorized to act on behalf of the business you represent to use the Service. You are responsible for maintaining the confidentiality of your account credentials and for all activity under your account. You agree to provide accurate registration and billing information and to keep it updated.
- Client Responsibilities and Consent Warranty (Important)
3.1 Lawful Source of Lead Data
Client represents and warrants that any Lead contact information, list, or data uploaded, imported, or connected to the Service (whether via CRM integration, manual upload, inbound web form, or otherwise) has been collected lawfully, and that Client has obtained all necessary consents, permissions, and legal bases required under applicable law (including India's Digital Personal Data Protection Act, 2023, and any other law applicable to Client's business or its Leads) to:
- (a) contact such Leads via WhatsApp or other communication channels; and
- (b) permit Supercharged to process such data as described in the Privacy Policy and this Agreement.
3.2 No Spam or Unsolicited Outreach
Client agrees not to use the Service to send unsolicited, deceptive, misleading, or spam communications, and to comply with all applicable anti-spam, telecom, and data protection laws, as well as WhatsApp's Business Messaging Policy. Client is solely responsible for ensuring that any Lead contacted through the Service has either initiated contact, opted in, or otherwise provided a valid basis for outreach under applicable law.
3.3 Accuracy of Configuration
Client is responsible for the accuracy of any tone, script, business information, pricing, or claims configured into the Service's conversational AI, and for reviewing AI-generated conversations for accuracy on an ongoing basis.
3.4 Consequence of Breach
Any complaint, regulatory inquiry, notice, or claim arising from Client's failure to comply with Sections 3.1–3.3 shall be treated as Client's responsibility under the indemnification obligations in Section 9, and Supercharged reserves the right to immediately suspend or terminate the Service in connection with any such breach, with or without notice, where necessary to prevent harm, legal exposure, or violation of WhatsApp's platform policies.
- Acceptable Use
Client shall not, and shall not permit any third party to:
- Use the Service to harass, defraud, deceive, or impersonate any person;
- Use the Service to contact Leads without a lawful basis to do so;
- Reverse-engineer, decompile, or attempt to extract the underlying models, source code, or algorithms of the Service;
- Use the Service in violation of any applicable law, including data protection, telecommunications, and consumer protection laws;
- Resell, sublicense, or provide the Service to unaffiliated third parties without Supercharged's written consent.
- Data Processing and Privacy
Supercharged processes Lead personal data solely as a data processor, acting on Client's documented instructions, for the purpose of providing the Service. Client remains the data fiduciary/controller with respect to its Leads' personal data. The parties' respective data protection obligations are further described in Supercharged's Privacy Policy, which is incorporated into these Terms by reference. Where required, the parties may enter into a separate Data Processing Agreement governing Lead data handling in greater detail.
- Fees and Payment
6.1 Fees
Client agrees to pay the fees described in the applicable order form, pricing page, or pilot agreement, which may include a base subscription fee and usage-based charges (e.g., per conversation, per Lead qualified, or per message volume).
6.2 Billing
Fees are billed in advance (for base fees) and/or in arrears (for usage-based overages), as specified at signup, and are non-refundable except as required by law or expressly stated otherwise.
6.3 Late Payment
Overdue amounts may accrue interest at 1.5% per month (or the maximum permitted by law, if lower) and may result in suspension of the Service until resolved.
6.4 Taxes
Fees are exclusive of applicable taxes (e.g., GST), which Client is responsible for unless Supercharged is legally required to collect them.
- Intellectual Property
7.1 Supercharged IP
Supercharged retains all right, title, and interest in and to the Service, including its software, AI models, conversational workflows, and all improvements, and no rights are granted to Client except the limited right to use the Service as set out herein.
7.2 Client Data
Client retains ownership of its own business data and Lead data submitted to the Service ("Client Data"). Client grants Supercharged a limited license to use, process, and store Client Data solely to provide and improve the Service, subject to the Privacy Policy.
7.3 Aggregated/De-identified Data
Supercharged may use aggregated and de-identified data derived from use of the Service (which cannot reasonably identify Client or any Lead) to improve the Service, develop benchmarks, and for analytics purposes.
7.4 Feedback
Any feedback or suggestions Client provides about the Service may be used by Supercharged without obligation to Client.
- AI-Generated Content Disclaimer
The Service uses artificial intelligence to generate conversational responses and Lead qualification outputs. Client acknowledges that:
- AI-generated content may occasionally be inaccurate, incomplete, or unexpected;
- Supercharged's outputs are decision-support tools and do not constitute final business, legal, financial, or sales decisions;
- Client is responsible for reviewing and validating AI outputs before relying on them for business-critical decisions, and for configuring appropriate guardrails and tone settings.
- Indemnification
9.1 By Client
Client shall indemnify, defend, and hold harmless Supercharged, its officers, employees, and affiliates from and against any claims, damages, liabilities, costs, and expenses (including reasonable legal fees) arising out of or related to: (a) Client's breach of Section 3 (Client Responsibilities and Consent Warranty); (b) Client Data or Client's use of the Service in violation of applicable law; or (c) any claim brought by a Lead or regulator arising from Client's failure to obtain proper consent or comply with applicable data protection or anti-spam laws.
9.2 By Supercharged
Supercharged shall indemnify Client against third-party claims to the extent arising from Supercharged's gross negligence or willful misconduct in operating the Service, subject to the limitations in Section 10.
- Limitation of Liability
TO THE MAXIMUM EXTENT PERMITTED BY LAW: (a) SUPERCHARGED SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, REVENUE, OR DATA, ARISING OUT OF OR RELATED TO THE SERVICE; AND (b) SUPERCHARGED'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS SHALL NOT EXCEED THE FEES PAID BY CLIENT TO SUPERCHARGED IN THE SIX (6) MONTHS PRECEDING THE CLAIM. THESE LIMITATIONS SHALL NOT APPLY TO CLIENT'S INDEMNIFICATION OBLIGATIONS UNDER SECTION 9.1 OR TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW.
- Disclaimer of Warranties
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. SUPERCHARGED DOES NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, ERROR-FREE, OR THAT AI-GENERATED OUTPUTS WILL BE ACCURATE OR COMPLETE.
- Third-Party Services
The Service integrates with third-party platforms including WhatsApp Business Platform (Meta), Calendly, Google Calendar, Microsoft Outlook Calendar, and Slack. Client's use of such integrations is also subject to the respective third party's terms and policies. Supercharged is not responsible for outages, changes, or failures of third-party platforms outside its reasonable control.
- Term, Suspension, and Termination
13.1 Term
These Terms commence upon Client's acceptance and continue until terminated as set out herein or in the applicable order form.
13.2 Termination for Convenience
Either party may terminate the Service subscription in accordance with the notice period specified in the applicable order form or pilot agreement.
13.3 Termination for Cause
Supercharged may suspend or terminate Client's access immediately, without notice, if Client breaches Section 3 or Section 4, or if such action is necessary to comply with law or WhatsApp/Meta platform policies.
13.4 Effect of Termination
Upon termination, Client's right to use the Service ceases, and Supercharged will delete or return Client Data in accordance with the Privacy Policy, except as required to be retained by law.
- Confidentiality
Each party agrees to protect the other's confidential information disclosed in connection with these Terms using at least reasonable care, and not to disclose it to third parties except as necessary to perform its obligations, comply with law, or as otherwise permitted under these Terms.
- Modifications to Terms
Supercharged may update these Terms from time to time. Material changes will be notified to Client via email or in-app notice at least 7 days before taking effect. Continued use of the Service after the effective date of updated Terms constitutes acceptance.
- Governing Law and Dispute Resolution
These Terms are governed by the laws of India.
Any dispute arising out of or relating to these Terms shall be subject to the exclusive jurisdiction of the courts at Mumbai, Maharashtra, India, provided that either party may seek urgent injunctive relief in any court of competent jurisdiction.
- General Provisions
17.1 Entire Agreement
These Terms, together with the Privacy Policy and any applicable order form, constitute the entire agreement between the parties regarding the Service.
17.2 Assignment
Client may not assign these Terms without Supercharged's prior written consent. Supercharged may assign these Terms in connection with a merger, acquisition, or sale of assets.
17.3 Severability
If any provision of these Terms is found unenforceable, the remaining provisions shall remain in full force and effect.
17.4 No Waiver
Failure to enforce any provision shall not constitute a waiver of that provision.
17.5 Notices
Notices under these Terms shall be sent to the email addresses associated with each party's account or as otherwise designated in writing.
- Contact
For questions about these Terms, contact: legal@wesupercharged.com / support@wesupercharged.com